Customer Service

Contact Us

Need help ordering, have a question??  We are here to help!

Store Hours
Saturday – Wednesday, 10am – 5pm

Thursday & Friday, 10am – 9pm

Call us Saturday-Wednesday 10AM – 5PM or Thursday & Friday 10am-9pm
804.340.1525

museum.shop@vmfa.museum

VMFA Shop
200 N. Boulevard

Richmond, VA 23224

Shopping

What methods of payment do you accept?
We gladly accept Visa, MasterCard and American Express.

Can I receive my educational discount online?
Educators receive a 10% discount on educational materials at the VMFA Shop, however, you will not automatically receive your discount online. Please contact us by phone and the E-Commerce Coordinator will assist you with your order.  You will need to email or fax a copy of your valid I.D. from an education institution. 

 Do VMFA Members receive a discount?
Yes!  10% off every purchase in our shop or online! Enter your membership ID number to receive your discount

 Shipping & Returns

$7.95 Flat Rate Ground Shipping

* Heavy/Oversized items and furniture may require additional shipping charge
* Please call the main shop at 804.340.1525 for international orders! 

Order Tracking

You will receive a shipment confirmation email once your order ships that will contain a UPS tracking number.  You can track your order on the ups.com website with this tracking number. 

Online Returns

If you aren’t completely satisfied with your online purchase, you can receive a full refund within 14 days with a receipt or Store Credit up to 30 days with receipt. 

Please send returns to:

VMFA Shop
Attn:  Online Returns/Allison Union
200 N. Boulevard
Richmond, VA 23220

 Sale or markdown items are FINAL SALE.

 Please note the customer is responsible for all shipping fees.

 My item was damaged in shipping.  What do I do?
If the merchandise is damaged at the time of delivery or the incorrect item was sent, please contact us by phone and the E-Commerce manager can assist you.

 *All returned merchandise must be in its original packaging with tags.  No returns accepted on used, sale or custom merchandise.  See our return policy for more information.
Shipping and handling charges are not refundable.

VMFA Membership

Can I purchase a Membership or make a donation online?
Yes, you can purchase a Membership for yourself or as a gift, as well as make a donation to the VMFA. As a Member, you will be immediately eligible to receive your 10% Member discount.

 My member discount isn’t showing on my order. What do I do?
For members, please make sure you are entering your membership ID during the checkout process.  For new members, please make sure you are entering the promo code given to you upon completing your VMFA membership purchase.

If you’re still having trouble, please contact us at 804.340.1525 (Saturday-Wednesday 10am-5pm or Thursday & Friday 10am-9pm) or museum.shop@vmfa.museum.

Every purchase helps support the collections and exhibitions of the Virginia Museum of Fine Arts!

 

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