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VMFA

Shipping & Returns

SHIPPING & IN-STORE PICK UP

Shipping:  All orders are shipped UPS ground. Once your order ships, you will receive an email notification with a UPS tracking code.
In-Store Pick Up:  You will receive an email when your order is ready for pick up.

*UPS does not deliver to PO Box addresses.  Please include a street address for your order. 

Online Returns 

If you aren’t completely satisfied with your online purchase, you can receive a full refund within 30 days with a receipt. Only unused products can be returned and must be in original packaging with tags.
No returns on sale or custom merchandise.

Please send returns to:
VMFA Shop
Attn: Online Returns/A Union
200 N. Arthur Ashe Boulevard
Richmond, VA 23220

Sale or markdown items are FINAL SALE and not eligible for discounts.
Please note the customer is responsible for all shipping fees.
All Items ending in .97 are FINAL SALE.
Chihuly Studio Editions are FINAL SALE.

All returned merchandise must be in its original packaging with tags. No returns accepted on used, sale or custom merchandise. Shipping and handling charges are not refundable.

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