Shipping & Returns

Shipping & Processing
All orders are shipped UPS Ground at $7.95 or we offer free in-store pick up. Once your order ships, you will receive an email notification with a UPS tracking code or to let you know your items are ready for pick up.
*Heavy/Oversized items may require additional shipping charge.

Online Returns 
If you aren’t completely satisfied with your online purchase, you can receive a full refund within 30 days with a receipt. Only unused products can be returned and must be in original packaging with tags.
No returns on sale or custom merchandise.

Please send returns to:
VMFA Shop
Attn: Online Returns/Allison Union
200 N. Boulevard
Richmond, VA 23220

Sale or markdown items are FINAL SALE.
Please note the customer is responsible for all shipping fees.
All Items ending in .97 are FINAL SALE.
Chihuly Studio Editions are FINAL SALE.

My item was damaged in shipping. What do I do? If the merchandise is damaged at the time of delivery or the incorrect item was sent, please contact us by phone and the E-Commerce manager can assist you.

All returned merchandise must be in its original packaging with tags. No returns accepted on used, sale or custom merchandise. Shipping and handling charges are not refundable.

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